Omnichannel conversational AI
One conversation across every channel, and into a person who already knows the story.
Start anywhere and never start over: one flow carries the conversation, context and work across voice, chat and visual channels, all the way to resolution.
Live session Voice · web · one thread
Resolving I received a damaged item.
I can see order #4821. Send a photo and I will arrange the replacement.
Replacement options Card
Carried Identity Transcript Pending work
Continuity
Customers move.
The conversation moves with them.
Web chat to phone, app to SMS, AI to a specialist: identity, history and the work in progress travel with the customer, so nobody has to repeat themselves.
Start anywhere Voice, chat, web, app, SMS or email: customers begin wherever suits them, and the same AI is there.
Switch without starting over Move from chat to a call, or from a call to a screen, and the same conversation simply continues.
One context, every channel Identity, history, intent and pending work are carried forward, never collected twice.
Handoff with the full story When a person joins, the context, transcript and next step arrive with them.
The work keeps moving An action started in one channel finishes in another, in your systems and under your policies.
On the stack you already run It works on top of the CRM, contact center and telephony you already use. No rip-and-replace required.
The handoff
The proof is the moment a person joins.
Most omnichannel breaks at the handoff, when the customer has to explain everything again. With ConvergedHub the specialist starts where the AI left off.
Context arrives first Who the customer is, what they asked for and what has already been checked, before the specialist says a word.
The whole transcript Every turn across voice, chat and screen in one thread, so nothing said on another channel is lost.
The next step, ready The pending action and a suggested next step, so the conversation moves straight to resolution.
Omnichannel vs multimodal
Two ideas, one conversation.
Omnichannel is about where a conversation can go. Multimodal is about how it happens in each moment. ConvergedHub does both in the same flow.
Omnichannel One conversation that follows the customer across channels and into a person, with its context intact. That is this page.
Multimodal Customers talk, type and see options on screen in the same moment, and the AI uses whichever works best. Explore multimodal experiences
Never make a customer start over again.
Start free and connect your first channels, or have our team walk you through it.
