Consumer Goods & Electronics

Make every product easier to own.
From first setup to the next fix.

From product questions and setup to troubleshooting, warranty and service, AI agents help customers get the right answer and take the next action across voice and digital.

Built around the product

Every stage asks something different. The agent stays with the customer.

From discovery and buying to setup, troubleshooting, returns and warranty, AI agents can support the high-volume interactions across the whole product lifecycle.

01

Discovery & product guidance

Turn browsing into the right choice.

Help shoppers find and compare the right product using catalog, specs and availability.

The agent can

  • Recommend products by need, budget and compatibility.
  • Compare options side by side with specs and stock.
  • Answer pre-purchase questions from the catalog and reviews.
Customer need
Which headphones are best for calls under $150?
Live context
Budget$150
PriorityCall quality
3 matching models
AI action
Recommended
ClearSound A-10 — $129
Compare optionsAdd to cart

Converged experiences

Product support shouldn't be limited to instructions.

Sometimes the fastest way to resolve a problem is to see the product, guide the customer visually, show the right option and complete the next action.

Customer photo of a cracked headphone earcup Customer photo
Show it

Let the customer show the problem.

Use supported photos or visual input to understand damaged parts, indicators, connections or device states.

1
2
3
Guide it

Show the step instead of describing it.

Use visual guidance, product diagrams or structured setup steps to make troubleshooting easier to follow.

Replacement adapterIn stock
In-warranty repairFree
Present options

Bring the right product or service choices into view.

Show compatible parts, replacement products, warranty status or available service slots as interactive cards.

Book service Start warranty
Service booked
Act

Move directly from diagnosis to resolution.

Book service, start a warranty request, register the product or move into an approved replacement workflow.

The support experience should understand the product, guide the customer and complete the next step.

In consumer goods & electronics

One product. A different answer for every owner.

The right support answer depends on more than a manual. Model, purchase date, warranty, device status and what the customer has already tried can all change what should happen next.

Model
WashPro 700
Purchase
Nov 18, 2025
Warranty
Active
Product passport
WashPro 700
Registered to this owner
Device status
Error E14
Support history
2 steps completed
Service
Technician eligible
AI combines the context
“Your product is still under warranty. You’ve already completed the recommended troubleshooting, so I can book a repair.”

The manual knows the product. The agent knows the product in context.

When demand spikes

One product event happens. Support feels it everywhere.

Launches, firmware updates and product issues can create thousands of similar questions almost instantly. The agent recognises the pattern and resolves it consistently.

Firmware v4.8 released
My device disconnected.Why won’t it pair?Is this a known issue?Do I need to reset it?Will I lose my settings?
2,418 similar conversations detected
Known issue identifiedApproved resolution appliedExceptions to specialists

Related

Make products easier to use.
Make support easier to resolve.

Start with the product journeys generating the most repetitive support demand today.