Logistics

Keep every shipment moving.
Even when the plan changes.

From pickup and tracking to delivery exceptions, AI agents help customers get answers and take action when shipment plans change.

Built around the shipment

Every stage creates different questions. The agent stays with the journey.

From booking a pickup to resolving a delivery exception, AI agents can support the high-volume interactions surrounding every shipment.

01

Booking & shipment setup

Get the shipment moving without the back-and-forth.

Help customers create or understand a shipment while capturing the information needed to start the journey correctly.

The agent can

  • Capture origin, destination, shipment type and pickup requirements.
  • Retrieve eligible service options and available delivery windows.
  • Answer service, cutoff and shipment-requirement questions.
Customer need
I need this collected tomorrow and delivered by Friday.
Live context
PickupTomorrow
DestinationDallas
Service options3
AI action
Recommended service
Priority Ground — Friday delivery
Confirm shipment Compare options

Converged experiences

Shipment support shouldn't be just another status message.

A logistics exception may need proof, updated instructions, a live conversation or an operational action. Bring those steps into one continuous customer journey.

01 / 04
Show it

Proof instead of another explanation.

Surface shipment photos, damage evidence, delivery confirmation or proof of delivery when it helps resolve the question.

02 / 04
Talk it through

Switch channels without losing the shipment.

Move from chat to voice while keeping the tracking number, exception and previous actions in context.

03 / 04
Present options

Show the recovery choices clearly.

Present revised ETAs, pickup locations, redelivery windows or available next steps as structured cards.

04 / 04
Act

Change the plan from the same conversation.

Update instructions, schedule redelivery, start a claim or route an exception to operations.

When operations steps in, the shipment history and customer conversation should move with the case.

In logistics

The shipment is moving.
The answer is somewhere else.

Shipment status, ETA, delivery instructions and proof can sit across carriers, operational systems and teams. One customer question can mean several lookups behind the scenes.

Where is shipment #AWB4471, and when will it arrive?
5Systems · five partial answers
TMS
Planned ETA
Today · 4:00 PM
Carrier
Delay event
Missed connection
Warehouse
Latest departure
Dallas hub · 1:12 PM
Driver
Assignment
Pending reroute
Delivery / POD
Status
Not delivered
Manual lookupDifferent systemsStatus lag
AI Agent
ReadReconcileAct
Delayed at Dallas hub · New ETA tomorrow 4:30 PM · Consignee notified

Customers shouldn’t have to chase five systems to get one answer.

When the route changes

The exception happens once.
The questions multiply immediately.

Weather, missed connections and failed deliveries can change a shipment in minutes. The agent turns live operational updates into customer answers and next actions before exceptions become queues.

Scenario 01 · In-transit delay

One missed connection can trigger hundreds of “Where is it?” calls.

What changed

A shipment misses its connection and the original ETA is no longer achievable.

AI response

The agent checks the latest carrier event, recalculates the customer-facing ETA and sends the update.

Fewer repeat tracking contacts
Scenario 02 · Failed delivery

A failed stop shouldn’t become three more handoffs.

What changed

The recipient isn’t available and the delivery cannot be completed.

AI response

The agent checks eligible redelivery or pickup options and lets the customer choose the next step.

Faster exception recovery

Get started

Start with one shipment journey. Automate the moments that create the most calls.

Begin with a high-volume interaction such as shipment tracking, delivery exceptions or pickup coordination. Connect the operational systems behind it, measure the impact and expand from there.

  1. 01
    Understand the shipment

    Identify the shipment, customer and reason for contact.

  2. 02
    Read live operational context

    Retrieve tracking events, ETA, carrier updates or delivery status.

  3. 03
    Take the next action

    Send an update, change an eligible delivery, schedule redelivery or initiate a workflow.

  4. 04
    Keep context attached

    If operations needs to step in, the shipment history and conversation move with the case.

CH
ConvergedHub agent
Web chat · replies instantly
Online
Where’s my shipment? It was due yesterday.
I found it. The shipment was delayed at the Dallas hub and is now expected tomorrow by 4:30 PM.
Shipment
#CH48291
Delayed
Delayed
Dallas hub
New ETA
Tomorrow 4:30 PM
I can notify you if the ETA changes again.

Related

Keep shipments moving. Keep customers informed.

Put an AI agent to work on the shipment journeys creating the most repetitive coordination and support demand today.