Legal

Acceptable Use Policy

Effective date: November 9, 2026

About this policy

This Acceptable Use Policy explains what you may and may not do with the ConvergedHub website (the “Site”) and the ConvergedHub platform, including its AI agents, assistants, avatars, synthetic voices, the live demo, and our APIs (together, the “Services”).

It summarizes, in plain terms, the use rules in our Terms of Service, chiefly Section 7 (Acceptable use and enforcement), and is part of them. If this policy and the Terms differ, the Terms or the customer’s signed agreement with us control. Capitalized terms not defined here have the meanings given in the Terms.

Customers are responsible for their Authorized Users and for the End Users who interact with their deployments, and must make sure their use of the Services, and everyone acting for them, follows this policy.

Prohibited uses

You must not use the Services to:

  • violate any law or anyone’s rights, including intellectual property, privacy, publicity and confidentiality rights;
  • defraud, deceive, impersonate, or phish anyone, or send spam;
  • threaten, harass, exploit or facilitate violence against anyone;
  • create or distribute child sexual abuse material or other unlawful sexual content;
  • facilitate human trafficking, terrorism or illegal weapons;
  • carry out unlawful discrimination, prohibited surveillance, social scoring, manipulative AI practices, or biometric uses prohibited by law;
  • generate deceptive endorsements or reviews, or deepfakes of real people without their authorization; or
  • help or enable anyone else to do any of these things.

See Section 7.1 and Section 7.2.

Responsible AI use

  • Always disclose AI. Every AI agent, assistant, avatar and synthetic voice you deploy must be presented as an AI system, never as a human. Tell people they are interacting with AI at the start of every chat, voice, video, telephone, call-back, voicemail and messaging interaction, and answer truthfully if they ask whether they are talking to a human (Section 6.2).
  • Keep people in charge of high-impact decisions. Without our prior written approval and a specific written agreement, do not use the Services as a safety-critical component, or to make final decisions that materially affect someone’s access to employment, education, housing, credit, insurance, healthcare, legal rights, public benefits or essential services. Never use them for emergency dispatch, life-support decisions, or anything where a failure could foreseeably cause death or serious injury (Section 5.7).
  • Review what the AI produces. AI output can be inaccurate or incomplete. Test your configurations, verify material facts and keep appropriate human review before relying on output (Section 5.3).
  • Guard your agents. Treat documents, websites, e-mails and tool responses as untrusted. Do not give agents unrestricted access to production systems, payment instruments or sensitive data without independent safeguards (Section 5.5).
  • Do not evade safeguards. Do not introduce instructions or content designed to get around our safety controls (Section 7.2).

Voices, avatars and likenesses

  • Do not use voice or image features to impersonate anyone, commit fraud, or create unauthorized likenesses.
  • Clone or replicate a person’s voice or likeness only with documented rights and consent that cover the intended uses, duration, territories and disclosures.
  • Use the voices and avatars we provide only within the Services, as part of your authorized deployments; do not record, extract, export or reproduce them for use elsewhere.
  • Label synthetic or manipulated content where the law requires it or where needed to avoid deceiving people, and do not remove disclosures or authenticity signals we require.

See Section 6.4 and Section 6.7.

Calls, messages and recordings

  • Obtain and keep any consent required before placing automated calls, using artificial or prerecorded voices, or sending texts or marketing messages, and honor opt-outs and revocations promptly. A purchased contact list or an imported phone number is not proof of consent.
  • Respect permitted calling hours, do-not-call and suppression lists, and carrier and sender-registration requirements.
  • Give any notice and obtain any consent the law requires before recording, transcribing or analyzing calls, video or other audio, or processing voiceprints, facial data or other biometric information.

You are the caller and sender for everything your deployments place or send; see Section 6.3 and Section 6.4.

Data you must not submit

Unless your signed agreement with us expressly allows it and the Services are configured for it, do not submit:

  • protected health information (PHI), unless you have an enterprise agreement and our HIPAA Business Associate Addendum, and only through HIPAA-eligible features (Section 8.6);
  • payment card numbers, card verification codes, PINs or other cardholder data. The Services are not PCI DSS certified: send End Users to a separate PCI DSS–compliant payment channel instead (Section 8.7);
  • passwords, API keys or other secrets, except in features designed for storing credentials securely;
  • government-classified information, regulated biometric identifiers, or data about children under 13 (or a higher digital-consent age where it applies); or
  • other highly sensitive information that needs specialized controls we have not agreed to provide.

See Section 8.2.

Security and platform integrity

  • Do not access accounts, systems or data without authorization, or use the Services to obtain another customer’s data.
  • Do not introduce malware, attempt credential theft, or carry out attacks against the Services or anyone else.
  • Do not probe, scan or test the security of the Services without our prior written authorization under a testing program, except where the law protects the activity.
  • Do not bypass access restrictions, safety controls, rate limits or usage meters, or split accounts, rotate identities or automate trial sign-ups to get around limits.
  • Do not reverse engineer the Services or try to derive their source code, models, weights, system prompts or other non-public parts.
  • Do not scrape or systematically extract the Services, or use them or their output to build, train or improve a competing AI platform or model, without our written permission.
  • Keep credentials secure: do not share named-user accounts or pass credentials outside your organization, and use multifactor authentication where available.

See Section 3.1, Section 4.2, Section 4.3 and Section 4.4.

The website and live demo

The live demo on the Site shows fictional companies and runs for a limited time. While using it, do not enter usernames, passwords, payment details or sensitive personal information, and do not try to break, overload or automate it. We may end a demo session or block access to protect the Site and other visitors.

Do not scrape the Site, overload it with automated requests, or try to get around our bot protection.

Export controls and sanctions

You must comply with export control, sanctions and import laws, must not use the Services in prohibited territories or for prohibited end uses, and must not mask your location to evade restrictions. The Services are not available to customers whose registered head office or operations are in a jurisdiction restricted under the U.S. Export Administration Regulations; see Section 21.1.

Enforcement

We may use automated systems and authorized personnel to investigate suspected violations. We may reject requests, remove or restrict content, stop campaigns or traffic, preserve evidence, require corrective action, and suspend or terminate accounts or deployments. We act immediately where a violation threatens security, involves unlawful activity or serious misuse, or puts the Services or others at risk; otherwise we will usually give notice and a chance to fix the problem first. We may report unlawful conduct to the authorities and cooperate with valid legal process.

Customers must promptly investigate reported misuse, stop prohibited activity and give us the information we reasonably need to assess compliance. See Section 7.3, Section 7.4 and Section 18.1.

Reporting violations

To report a suspected violation of this policy, abuse of the Services, or a security concern, e-mail contact@convergedhub.ai with as much detail as you can, including where you saw it and how to reach you. Claims of copyright or other intellectual property infringement should include the details listed in Section 10.4.

Changes to this policy

We may update this policy, for example to reflect new features or legal requirements, and will change the effective date above when we do. Material changes for customers are notified as described in Section 23 of the Terms.

Contact us

Questions about this policy? Contact us at contact@convergedhub.ai or write to QuantumShift Technologies Inc., 254 Chapman Rd, Ste 209, Newark, Delaware 19702, United States.