Retail & eCommerce

Handle the retail rush.
Without growing the queue.

ConvergedHub uses voice, chat, visual interaction and enterprise actions to resolve retail journeys end to end, before they become tickets or queues.

Built for the retail calendar

Peak season, launch day, returns week. One AI, ready for all of it.

From high-intent shopping days to post-purchase peaks, give customers the right answer and the next action without rebuilding support around every event.

Black Friday & Cyber Monday

Keep the rush moving.

Promotions, product comparisons, inventory checks and order questions hit at once. Give shoppers answers while they're still ready to buy.

  • Handles deal, stock and delivery questions in one thread
  • Adds items to the cart with the discount still applied
  • Absorbs peak-day volume with no added wait time
In the conversationWeb chat
Live deal card. Price, discount, stock and delivery date in one tap-to-buy card.
1Promotionschecks the offer is still live
2Inventoryconfirms the size is in stock
3Cartadds the item at the sale price

Outcome: The shopper buys during the rush without waiting in a queue or leaving the page.

Promotions Inventory Delivery Cart
ConvergedHub agent
ConvergedHub agent
Retail assistant · Chat
Online
Is this still 30% off, and can I get it by Friday?
Yes. The 30% offer is live until midnight, and your size arrives by Friday.
−30%Today
Everyday hoodie · Navy · M
$49$70
In stockArrives Fri
Deal ends in 05:42:10Add to cart
Great. Can you add it to my cart?
Done. It's in your cart at $49 with Friday delivery selected.
Ask me anything…
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Converged retail experiences

Retail support shouldn't be text-only.

A damaged item is easier to show than to describe, a size question is easier to answer with a picture, and most retail journeys only end when something actually changes in your systems.

It arrived like this
I can see the damage
Show it

A photo instead of a paragraph

The shopper sends a picture of the damaged item or the wrong delivery, and the AI works from what it can see.

Talk it through

Chat to voice without restarting

When a question gets complicated, the conversation moves to voice carrying the order, the history and the pending work with it.

Pick a delivery slot
Thu · 9–11am
Fri · 2–4pm
Sat · 10–12pm
See the options

Cards, not long explanations

Delivery slots, return choices, size comparisons and payment confirmations render as something the shopper can read and tap.

Replacement issued
Order #4821 · updated in OMS
Ships tomorrow · no ticket created
Act on it

The journey ends in a result

The AI reschedules the delivery, issues the replacement or updates the order in your systems, in the same conversation.

And when a specialist is needed, they join the same session with the photo, the order and everything already agreed.

In retail

Resolve the need. Before it becomes a ticket.

Product questions, order updates, delivery checks and returns are predictable retail needs. But when answers sit across systems and policies, even simple requests become support tickets.

More contacts. Longer queues. More agent time spent on repeatable work.

Customer need
"This jacket doesn’t fit — I want a medium."
Without an AI agent
Look up the policy Email support Wait for a reply Ticket created
With an AI agent
Finds the order Checks the window Sends the label Exchange confirmed

The difference isn't a faster answer. It's one less customer entering the queue.

Retail under pressure

When demand spikes,
the experience still has to hold.

Retail pressure rarely arrives gradually. A promotion lands, shipping questions surge, returns pile up. The agent absorbs the repetitive work in real time, so your team stays on the cases that need judgment.

Illustrative scenarios

Peak-day "where's my order?" surge

The pressure

A flash sale sends "where's my order?" up 8× in an hour. Every shopper waiting for an update is another refresh, another contact, another ticket in an already crowded queue.

How the agent holds

The agent reads the live order record and returns the latest status in seconds, on the channel the shopper is already on. Volume climbs. Wait time doesn't. Your team sees only the cases that need attention.

41%fewer WISMO tickets

Get started

Start with one high-volume journey. Prove it. Then scale.

Launch around a real retail problem, connect the systems it needs and measure the outcome before expanding into the next journey.

Get started

Start with a retail journey that already drives volume.

Start with a high-volume retail journey and connect the orders, inventory, policies and workflows already behind it.

  • Choose one high-volume retail journey
  • Connect the systems and policies behind it
  • Measure resolution and customer outcomes
  • Expand once the first journey proves value
ConvergedHub agent
ConvergedHub Agent
Support
Resolved
Where's my order?
Here's your latest order:
Order #R-1048
Nike Pegasus · 2 items
Out for delivery
ETAToday, 5 PM
Same conversation · next need
Can I return one of them?
Return started
Prepaid label sent · refund on drop-off
Ask me anything…
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Sensitive payments stay where they belong.

Card details stay inside your existing compliant payment flow. The agent handles the surrounding journey and returns the customer to the same conversation.

Where to go next

Handle peak season without adding headcount.

Stand up a retail agent on your order and catalog data, and start with a free trial.