Utilities & Home Services

Keep every service journey moving.
From first question to resolution.

From billing and outages to appointments and technician visits, AI agents help customers get answers and take action across voice and digital.

Built for the service journey

Every service moment asks something different. One agent can stay with the customer through all of them.

From understanding a bill to rescheduling a technician, customers can get the answer and the next action without starting over.

Billing & payments

Turn “Why is my bill higher?” into an answer and a next step.

Help customers understand charges, usage and balances without making them decipher the bill themselves.

The AI can

  • Explain charges, balances, fees and billing-period changes using account data.
  • Compare current and historical usage to help explain higher bills.
In the conversationWeb chat
Bill breakdown card. Each charge explained, the change flagged, and a pay button for the balance.
1Billingpulls the current and prior bill
2Meteringcompares usage month over month
3Paymentsopens a secure payment

Outcome: A high-bill complaint becomes a paid balance, with no call to the billing team.

Billing Usage Account Payments
ConvergedHub agent
ConvergedHub agent
Service assistant · Chat
Online
My bill is much higher than last month. Why?
Your usage is up 38%, mostly in the evenings, and there is a previous balance. Here is the breakdown.
October bill
Energy usage +38%$96.40
Previous balance$42.15
Delivery and fees$8.20
Total $146.75Pay $42.15 now
Can I pay that balance now?
Yes. Tap pay and I’ll confirm here when it’s done.
Ask me anything…
Powered by ConvergedHub AI

Converged experiences

Service support shouldn't stop at an answer.

A service issue may need a photo, a live conversation, an appointment slot or an action in another system. AI agents can carry the customer through all of it without restarting the journey.

Show it

See the issue, not just the description.

Let customers share photos of meters, equipment, leaks or damage instead of explaining everything verbally.

Talk it through

Move from chat to voice without starting over.

Continue troubleshooting or scheduling with the same service context already captured.

Present the next step

Show appointments, status and options visually.

Use cards for outage status, technician windows, service choices and confirmations instead of long explanations.

Act

Turn the conversation into a completed service action.

Book a technician, update a service request, send an alert or escalate with the full context attached.

When a person needs to step in, they should inherit the issue — not make the customer explain it again.

In utilities & home services

One customer need.
A lot has to happen behind it.

A billing question may need account and usage data. An outage question needs live service status. A technician visit depends on scheduling, dispatch and availability.

To the customer, it's one request. Behind the scenes, the answer can sit across systems, teams and workflows.

More handoffs. More callbacks. More effort to get one job done.

Customers shouldn't have to navigate your operation to get something resolved.

Customer need "Can you help me?"
Account
Billing
Usage
Outage
Scheduling
Dispatch
Knowledge
ConvergedHub AI agent
One continuous service experience

Service under pressure

When operations change fast,
customer support has to keep up.

Outages and field-service disruptions create thousands of customer needs at once. The agent handles repeatable questions in real time, so teams can focus on restoration, dispatch and exceptions.

Use case 01 · Outage surge

One outage. Thousands of customers asking what happens next.

ReportedCrew dispatchedRestoringRestored
The pressure

One outage triggers the same urgent questions at once: Is it known? Is my address affected? When will service return?

How the agent holds

The agent identifies the location, checks the outage record and shares the latest status and restoration estimate — and keeps the customer informed as it changes.

OutcomeFewer repeat status contacts
Use case 02 · Field service disruption

One delayed technician can create a day of callbacks.

Technician · En route
ETA 12 minDelayed
The pressure

When a visit slips, customers check ETAs, call for updates and ask to reschedule — while dispatch is already trying to recover the schedule.

How the agent holds

The agent checks the live appointment, surfaces the latest technician status and offers next steps or rescheduling — without sending the customer back into the queue.

OutcomeFewer scheduling handoffs

Get started

Start with one service journey. Let the agent carry it end to end.

Start with a high-volume service journey and connect the systems behind it. In this example, a customer reports a power issue, gets live outage status, receives the next best action, and can move directly into follow-up support — all in one continuous experience.

Reads your real data

Outage, account and timing details come directly from your systems in real time.

Guides the next action

The agent surfaces the right update, notification option or service step.

Keeps the journey moving

The conversation stays in one thread, with context preserved if the customer needs more help.

CH
ConvergedHub agent
Voice call · live
On call
My power's out, is there an outage in my area?
Yes, crews are already on it. Here's the status:
Outage · ZIP 98104
Reported power outage
Crew dispatched
Homes affected42
CauseDowned line
Est. restore5:30 PM
Crews on site · we'll text you when it's back

Related

Make service easier for customers.
Without adding more work for your team.

Put an AI agent to work on the service journeys creating the most repetitive demand today.