Healthcare

Make it easier to access care.
From first question to next step.

From finding the right provider to scheduling, referrals, billing and follow-up, AI agents help patients get answers and complete routine actions across voice and digital.

Built for the patient journey

Every patient starts with a different need. The agent helps them reach the right next step.

From finding care to managing appointments and understanding administrative status, AI agents can support the high-volume interactions surrounding the patient journey.

Find care & provider navigation

Help patients find the right place to start.

Guide patients toward appropriate providers, locations and services using approved provider and service information — navigation based on approved data, not medical diagnosis.

The AI can

  • Search providers by specialty, location, availability and accepted criteria.
  • Explain available services and where they are offered.
In the conversationWeb chat
Provider cards. Nearby providers with distance and the next open slot, ready to book.
1Provider directoryfilters by specialty and location
2Schedulingreads the next open slots
3Bookingholds the chosen time

Outcome: Patients go from searching to booked in one conversation, without a call.

Provider search Location Availability Scheduling
CH
ConvergedHub agent
Patient assistant · Chat
Online
I need to see a dermatologist. Is there anyone near me?
Two dermatologists near you are taking new patients. The earliest is Thursday.
Dermatology near you
AL
Dr. Amy Lin
Westside Clinic · 1.2 mi
Thu 2:30 PM
JP
Dr. James Park
Main Campus · 3.8 mi
Mon 9:00 AM
Can I book that one?
Done. Thursday at 2:30 PM with Dr. Lin is held for you.
Ask me anything…
Powered by ConvergedHub AI

Converged experiences

Patient access shouldn't be limited to a chat box.

A patient may need to explain something, show a document, review appointment options or move into another channel. Keep those steps connected instead of turning them into separate interactions.

Show it

A document can say more than a paragraph.

Let patients share supported forms, referral documents or administrative information when the journey requires it.

Talk it through

Move from digital to voice without losing context.

Continue scheduling, referral or billing support with the information already captured.

Present options

Make the next step easy to see.

Show provider options, available appointments, required forms or administrative status as structured cards.

Act

End with a completed administrative step.

Book or reschedule a visit, submit information, start a supported workflow or route the patient appropriately.

If staff need to take over, the patient journey should continue with the context already captured.

In healthcare

Care may start with a clinician.
Access starts much earlier.

Patients often need to find the right provider, confirm coverage, schedule an appointment, understand what to bring and know what happens next — before care even begins.

When those steps span multiple teams and systems, patients spend more time navigating the process than moving through it.

More calls. More transfers. More missed opportunities to connect patients with care.

1Patient journey
Find careVerifySchedulePrepareFollow up
2Friction — between systems & teams
TransfersRepeated informationWaitingCallbacks

One journey, handed between disconnected systems and teams.

3AI layer
AI Agent
Context carried across the journey
UnderstandConnectAct Next step confirmed

Patient access under pressure

When demand surges,
patients still need a way through.

Appointment demand, referral questions and status calls can rise faster than access teams can respond. AI agents handle repeatable interactions while staff stay focused on cases requiring judgment or clinical attention.

Use case 01 · Appointment demand

A Monday-morning rush shouldn’t mean a day on hold.

1Patient request2Administrative check3Next actionBooked
The pressure

Patients call at once to find, change or move appointments — creating long queues for routine scheduling.

How the agent helps

The agent checks providers, locations and availability, then books or reschedules in the same conversation.

Fewer scheduling calls requiring staff
Use case 02 · Referral & authorization status

“Has it been approved yet?” shouldn’t require another phone call.

1Patient request2Administrative check3Next actionResolved
The pressure

Patients keep calling to learn whether a referral arrived, whether authorization is pending and what happens next.

How the agent helps

The agent retrieves the latest status, explains the next step and routes exceptions — without making the patient start over.

Fewer repeat status contacts

Get started

Start with one patient-access journey. Make the next step easier.

Begin with a high-volume administrative journey, connect the systems behind it and measure how much patient effort and staff handling can be removed before expanding further.

  1. 01
    Understand the request

    Identify the patient’s administrative need and relevant context.

  2. 02
    Check the right systems

    Retrieve scheduling, provider, account or workflow information.

  3. 03
    Complete the action

    Book, reschedule, confirm, route or provide the appropriate next step.

  4. 04
    Preserve the journey

    Carry context forward if another team needs to take over.

JD
On call
Jordan D.01:24
CH
ConvergedHub agent
Voice call · live
On call
I need an appointment with a cardiologist.
Let me pull up cardiologists near you.
Cardiology · near 981043 available
AO
Dr. Amara Okafor
Riverside Clinic · Thu 2:30 PM
LF
Dr. Lena Farr
Downtown Care · Fri 9:15 AM
The Riverside one works.
Appointment confirmed
Thursday · 2:30 PM · Riverside Clinic

Related

Make access easier for patients.
Without adding more work for your teams.

Put an AI agent to work on the patient journeys creating the most repetitive administrative demand today.