Converged IQ

Describe what you want built. Review the plan. Ship it.

Creating a new experience, or changing a live one, should not need a ticket, a sprint and a release window.

Build a new agent, journey or card from a sentence, or change one already in production. IQ proposes it as a reviewable plan and only ships once the simulation and evals pass.

IQ Plan ready
Let customers reschedule a delivery for Saturday, within the same week.
Proposed plan 4 changes · retail workspace
✓Add a scheduling card with Saturday slots
✓Call the dispatch reschedule API
✓Guardrail: same calendar week only
✓Knowledge: weekend cut-off times
Approve and ship Adjust

Natural language in. A working, reviewable change out.

IQ never hides what it intends to build. Every request becomes a plan you can read, in terms you can check, and a change it can execute the moment you approve it.

01 · You ask

“Let customers reschedule a delivery for Saturday, but only within the same week.”

Typed by an experience owner, not an engineer.
02 · IQ proposes
+Scheduling card with Saturday slots +Tool call to the dispatch reschedule API ~Guardrail: same calendar week only ~Knowledge: weekend cut-off times ·Nothing else in the journey is touched
A reviewable diff against the live experience.
03 · You decide
Simulated on last week 612 interactions Evals passed policy · tone Versioned one-click revert
Approve, adjust the wording, or throw it away.

Fast to change. Still deterministic.

Speed is worthless if nobody can explain what the agent will do next. IQ writes into the same rules, guardrails and workflows your team already reviews, so behavior stays predictable.

Guardrails are inputs, not afterthoughtsLimits, approvals and refusals are part of the plan it proposes.
Every change is replayed firstSimulated against real traffic and scored on accuracy, policy and tone.
Versioned and reversibleWho asked for it, what changed, when it shipped, and one click back.
Release history Prod · retail workspace
v42 Saturday reschedule slotsAsked by Dana · evals passed Live
v41 Partial refund allowed to $150Asked by Ops · containment +47 pts Revert
v40 Shorter opening line, 50% of trafficA/B test · winner promoted Revert
v39 Address-change tool call rolled backEval flagged a policy regression before release Blocked

Six things people actually ask it for.

Real sentences from teams running experiences, and what comes back.

Build something new
Build an agent that handles warranty claims.
New agent

Creates the agent with its tools, persona, knowledge and guardrails, ready to test.

Add a Saturday slot to the booking card.
Card change

Extends the card, wires the slot to dispatch and keeps the existing rules intact.

Fix a problem
What are people asking that we cannot answer?
Drafted article

Drafts the missing knowledge from the real wording customers used.

Stop asking for an order number when we already know it.
Flow edit

Edits the flow and shows the before and after turn. Nothing else moves.

Improve performance
Run self-service returns on weekends.
A/B test

Schedules it and compares with weekdays: 22% more returns completed.

What should we fix next?
Ranked plans

Ranks recommendations by the work they remove, each ready as a plan.

It finds improvements you never asked for.

Watch Tower monitors every live interaction for drops in resolution, rising friction and failed actions. IQ turns each finding into a recommended improvement, ready as a plan. Nothing changes until you approve it.

Recommendations waiting for you Ranked by the work they remove
Add an article for partial refundsDrafted from 340 real questions the agent could not answer. Review and publish. −180 handoffs / wk Review planDismiss
Rephrase the delivery-delay openingCustomers repeat themselves 2.4× more often after the current wording. A/B test ready. −0.9 turns / chat Review planDismiss
Retire two unused knowledge sourcesNot retrieved in 60 days, and both contradict the current returns policy. Fewer wrong answers Review planDismiss
Knowledge curates itself

Unanswered questions become drafted articles, and stale sources get flagged.

Intent recognition sharpens

New phrasing is learned from real conversations, with no re-training cycle to schedule.

Tests run continuously

Wording, ordering and card choices are compared on live traffic, and winners promoted.

You stay in the loop

Nothing reaches customers without a person approving the plan behind it.

Same change. Weeks become minutes.

What used to need tickets, handoffs and coordination becomes one governed workflow.

Without IQ 3 to 6 weeks
5 handoffs·4 tools·1 release window
Raise a change request Wait for the next sprint Specify it for a developer QA in a test environment Queue for a release window

By the time it ships, the season has moved on.

With IQ The same afternoon
1 reviewed plan·1 approval·revert in one click
01Describe the change in a sentence 02Read the plan it proposes 03Check the simulation and evals 04Approve, and revert if needed

The team that owns the experience is the team that changes it.

Build it, and change it, as fast as you can describe it.

Plain language in, a reviewable plan out, and a release you can explain.