Talk, type and see, in one conversation.
Customers talk, type and see options on screen in the same conversation, and the AI finishes the job, bringing in a person with the full picture when it matters.
What is a Converged Experience?
One conversation, wherever it goes. It moves naturally between voice, chat and visual experiences — using the best interaction for each moment until the work is done.
Continuity
Same AI. Same context. Same work.
Visual interactions
Talk, show and interact in the same flow.
Resolution
Complete the work, not just the conversation.
A damaged order, resolved in one continuous experience.
Watch one customer journey move from conversation to visual interaction, system action and human expertise, without ever starting over.
An internet outage, fixed on a call without a technician.
The same session moves from voice to a visual card, to guided video and on to a text follow-up, all while the customer stays on one call.
Converged Cards
Turn conversation into structured action.
36 ready-to-use Converged Cards for payments, scheduling, forms, comparisons and more.
Cards replace long explanations with something the customer can read and act on: order status, appointment slots, plan options, payment confirmation. Each one is a contract, a defined payload, an action that fills it and an action fired when the customer responds, and it renders the same in chat, on the avatar screen and in the agent console. Documents belong here too: statements, policies and forms are sent, completed and returned in the same thread.
Converged Assets
The conversation doesn't stop when the customer needs to see something.
Bring product images, diagrams, customer uploads and video directly into the interaction, while preserving context and intent.
Assets are managed on the platform, so the AI agent or human agent can share the right one during a session to enhance the conversation.
Send the exact visual the customer needs, then keep talking about it.
Replace multi-step spoken instructions with a short clip the customer can follow.
Deterministic AI Experience Designer
Design AI flows where every path leads toward an outcome.
Designer is where the experience is authored: what the agent reasons about, what it is allowed to do, what it knows, how it sounds, and when it reaches out first. Conversation, visual interaction, system action and human assistance are all steps in the same design, not separate builds.
Agents
Specialized intelligence for every role and task.
Tasks
Break work into steps the agent can run and track.
Tools
Let agents act across business systems.
MCP
Connect external servers and context through an open standard.
Knowledge
Ground every interaction in trusted information.
Personas
Control voice, behavior and experience.
Guardrails
Define what AI can do, and what it cannot.
Outbound
Turn journeys into proactive conversations.
One experience, all the way to resolution.
Start free and turn on touchpoints as you need them.
