Predictable platform pricing. Scale with what you use.

Each reply your AI agent sends is one billed message. What your customer types is not billed. The rate depends on the models the experience runs on — $0.03 per message on standard LLMs, $0.05 on premium.

Voice bills per minute of connected conversation, on web or phone: $0.16 per minute on standard voices and LLMs, $0.24 on premium. Partial minutes are rounded up to the next full minute, so a 3-minute-2-second call is billed as 4 minutes. Avatar adds $0.20 per minute on top of the voice rate for the same conversation.

Credits are consumed by AI work outside the conversation: building and changing flows with IQ, flow tests and grading of finished conversations, Query Interactions questions, and image generation. Contact drivers and sentiment run on every conversation without using credits. Credits can be purchased at $100 per 1,000.

No. Starter includes $49 in usage credits and $50 in AI credits (500 credits) each month; Pro includes $149 in usage credits and $150 in AI credits (1,500 credits). Usage credits count against chat, voice and avatar usage, and AI credits against AI features. Both are use-it-or-lose-it: whatever is unused at the end of the month expires and does not carry over.

Yes. Upgrades take effect immediately, and the platform fee is pro-rated for the rest of your billing cycle. Downgrades and cancellations take effect at the end of your current billing cycle. Usage is always billed at the rates in effect for the period it happened in.

Commit to a monthly volume and usage moves off list rates onto tiered rates, with rates stepping down as the commitment increases. Tiered commitment pricing is available only on Enterprise plans, starting at $2,500 / mo.

Credits are drawn per action, so a month’s usage tracks what you actually run: IQ sessions while you build, flow tests and grading, Query Interactions questions, and generated images.

Chat, voice & avatar cover 84 languages: Afrikaans, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Cantonese, Catalan, Cebuano, Chichewa (Nyanja), Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino (Tagalog), Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kyrgyz, Lao, Latvian, Lingala, Lithuanian, Luganda, Luxembourgish, Macedonian, Malay, Malayalam, Maltese, Marathi, Mongolian, Nepali, Northern Sotho (Sepedi), Norwegian, Odia, Pashto, Persian (Farsi), Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Sindhi, Sinhala, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese and Welsh.

Standard voices speak one language per experience; premium voices can switch between them in one experience. Language choice does not change the rate — only whether the experience runs on standard or premium.