About ConvergedHub

Enterprise experiences, reimagined.

One AI-native platform where voice, chat, visual experiences and action come together.

Our vision

“Redefine the future of customer experience by leveraging AI-led converged experiences that empower enterprises to deliver differentiated, cost-efficient and hyper-personalized support.”

Why ConvergedHub exists

AI has evolved. Most enterprise experiences have not.

Enterprises added AI to every channel. Customers still repeat themselves, switch experiences and wait for someone else to finish the job. We built ConvergedHub to change that.

Then

Separate channels

Phone, chat, email and apps each held a piece of the customer, and none of them talked to each other.

Now

Answers, not outcomes

AI can explain the policy, but it can’t take action, so the customer still ends up in a queue.

ConvergedHub

One converged experience

One session that moves between voice, chat and visual guidance, takes action in your systems and brings in people only when it matters.

What sets us apart

Built for more than conversation.

ConvergedHub combines conversation, visual interaction, deterministic workflows, enterprise action and human expertise in one experience.

Deterministic AI for complex workflows.

Multi-step journeys like claims, returns and account changes run on rules, guardrails and workflows you define. AI handles the conversation; your logic decides every critical step, the same way every time.

RulesGuardrailsWorkflowsAI reasoning

Show it, don’t say it.

Forms, slot pickers, comparisons, images and video right in the conversation. This is what lifts containment.

Finishes the job.

The AI acts in your systems, so the conversation ends with the work done, not a ticket.

One experience, every mode.

Voice, chat, phone, avatar and visual guidance in a single session. The customer never starts over.

500+ voices

Sounds like your brand, in any language.

Curated multilingual personas that sound natural on every call.

Humans only when it matters.

Specialists join with the full session, what the AI found and the next best action.

Continuously improve every journey.

Insights finds where journeys break. IQ proposes the fix in plain language. You ship it with confidence.

Enterprise-ready from day 1
Independently audited and compliant.
SOC 2 Type IIISO 27001HIPAAGDPRCCPA

Live in days, not quarters.

No-code, low-code or vibe-code. Build the way your team works, starting with a free trial.

Meet the founders

Built by people who’ve spent decades inside enterprise CX.

An execution-focused founding team with deep technical and operational expertise in customer experience.

Venu Gooty
Cofounder
Austin, Texas

A technology leader with more than 20 years in artificial intelligence, digital customer experience, automation, contact center technology and digital marketing, and a two-time startup founder.

Previously he founded Genie Labs, building award-winning SaaS products for small and mid-sized businesses. He has led CX transformation programs that delivered measurable impact, from automation savings to new growth.

Srivats Asur
Cofounder
Chicago, Illinois

More than 30 years in business planning, sales, marketing and operations across India, the Middle East, Jamaica, Colombia and the Philippines, with deep experience launching ventures in the MENA region.

He has turned around teams, raised client satisfaction and grown revenue across telecom, consumer electronics and e-commerce, and now guides clients through digital transformation with a consultative approach.

Why we started ConvergedHub

We spent years building customer experience, automation and enterprise technology, and kept seeing the same problem: every new channel created another fragmented experience.

ConvergedHub was created to rethink that model from the ground up.

Our guiding principles

How we work

We do fewer things better, keep our promises and build trust through care, consistency and shared accountability.

Passion for what we do

We care about the craft and the customers it serves.

Do what you say

We deliver on our promises with integrity.

Quality over quantity

Quality comes first. We would rather do fewer things well.

Move with urgency

We move fast and act on what matters now.

Trust & care for each other

We support one another and share accountability.

Advisory team

Guided by industry veterans.

Leaders from global support, operations, go-to-market and finance who guide ConvergedHub’s strategy and growth.

170+
years of leadership
4
regions: NA, LATAM, Asia, MENA
Support
& contact center ops
GTM
& finance expertise
Tom Payne
FinTech · Automation · Managed Services

Tom Payne is an independent advisor and consultant focusing on the disciplines of FinTech, AP Automation, Managed Services and Customer Support transformation. From a career perspective, his passion is to seek opportunities to drive efficiency into business processes.

Srinivas Kandikonda
Enterprise Technology · Entrepreneurship · GTM

Srini is a seasoned entrepreneur and senior business executive with over three decades of experience in the high-tech industry. He has held leadership roles across multiple software and consulting services organizations, founded a software company, and served as an advisor to numerous startups.

Mahen Jayarajan
Global Operations · CX Transformation

Mahen Jayarajan is a strategic advisor with a focus on global operations, digital transformation, and customer experience optimization. Over the past 30 years, he has held senior leadership roles at Starbucks, Mars, Stanley Black & Decker, and General Electric. His journey in the contact center space began in the early 2000s at GECIS (now Genpact), where he served as Senior Vice President and Global Quality Leader, overseeing GE Capital’s call center operations in India.

Mark Popaly
Finance · Growth · Corporate Strategy

A seasoned CFO with 30+ years of global experience, Mark has a proven track record of driving value across promoter-led and publicly listed companies in digital services and manufacturing. He brings deep expertise in scaling revenues, expanding margins, executing M&A, integrations and divestitures and driving disciplined capital allocation, cost optimization, governance and has partnered closely with CEOs and Boards to deliver disciplined growth, strong cash flow performance and sustainable shareholder returns.

Build the converged experience.

Stand up an agent on your own systems and data, and start with a free trial.