Get profound insights from customer interactions
Analyze a wealth of customer interactions to uncover powerful insights that can help you outshine the competition.
Derive indepth intelligence to make strategic and tactical decisions
Operational Insights
Take charge of your operational SLAs and precisely identify & craft solutions for improvement areas with insightful contact center analytics.
Customer Insights
Analyze customer trends, preferences in order to improve your products, services & workflows.
Marketing Insights
Gain valuable insights to enhance campaign efficiency and allocate budgets based on customer interaction insights.
Marketing Insights
Gain valuable insights to enhance campaign efficiency and allocate budgets based on customer feedback.
Competitor Insights
Get comprehensive competitor insights such as campaigns, price reductions, product launches, etc.
Business Insights
Unleash your creativity and explore interactions to uncover profound insights on any topic of interest.
Unlock insights like never before!
Competitor Insights
Get comprehensive competitor insights such as campaigns, price reductions, product launches, etc.
Business Insights
Unleash your creativity and explore interactions to uncover profound insights on any topic of interest.
Unlock insights like never before!
Accelerate your insights with ConvergedHub AI platform
Natural language queries & drilldown
With Gen AI, ask natural language queries against the customer interactions to get deep insights.
Real-time alerts & triggers
Setup triggers to get real-time alerts on any topics / events / areas of interest.
Fully customizable dashboards
Create dashboards tailored for your day-to-day operations and monthly strategic leadership updates.
Deep interaction deflection insights
With many in-built dashboards that pinpoint opportunities for deflection, achieve your business goals faster.