Transform your CX with Modern AI Contact Center
Engage in ways that your customers will love! Leverage AI to gain deep insights, take action & deliver results.
Operating a Contact Center is no simple task!
We understand the challenges that you, a CX leader, face and have built an AI platform that effectively addresses them!
Continous Cost Pressures
Get a control over your TCO by converging self-service & assisted service interactions and finetuning the deflection rate with AI.
Automate 75-90% of interactions
Demanding Customers
Deliver prompt responses in customer's preferred channels and let them control their journey with your brand in a seamless way.
Increase CSAT by 10-15%
Revenue Targets
Let AI recommend personalized products & services during self-service & assisted-service and help increase conversions, up-sell & cross-sell.
Grow channel revenue by 5-12%
Capacity Forecasting Challenges
Mis-forecasting leads to significant wait periods & increased costs - Let AI handle the spikes and control the volume that goes to agents.
Manage spikes & reduce wait-times
Team Stress & Burnout
Empower team members with timely and intelligent assistance needed to solve every query, reducing the stress & anxiety.
Increase ESAT by 10-15%
Employee Attrition
Enhance employee retention with AI tools that provide timely support, helping them perform better while minimizing stress and burnout.
Reduce attrition by 5-15%
Employee Productivity
Empower employees with the right tools during customer interactions and provide data-driven coaching that boosts their performance.
Reduce AHT by 10-15%
Service Level Oversight
Use AI to get on-the-ground insights across various metrics leveraging Generative AI based analysis of 100% of the interactions.
Monitor & improve every SLA
Knowledge Management
With self-learning AI, create and curate knowledge leveraging analysis of 100% of all interactions across channels.
Keep the KB up-to-date!
* Estimates based on market trends
Accelerate Your Contact Center Transformation
ConvergedHub AI
Deploy the Modern AI Contact Center of the Future
AI Powered Self-Service
- Converged CX across channels
- Hyper-personalized self-service
- Self-learning & self-improving AI
- Proactive follow-up & support
Intelligent Agent Handoff
- Self-service interaction overview
- AI driven real-time agent assist
- AI knowledge access
- Intelligent recommendations
Profound Insights
- Deep interaction mining
- 100% interaction coverage
- Actionable AI recommendations
- Real-time alerts
Exceptional Customer Experience
Differentiate your brand by empowering customers to select their preferred journey. Deliver outstanding customer experience to retain and expand the customer base with CX transformation.
- Build experiences that your customers will love Converged experiences facilitate seamless channel transitions for customers, across Text, Voice, or Video. Likewise, the shift between AI-assisted and human-assisted experiences is notably streamlined.
- Provide fast & hyper-personalized responses Customers demand immediate gratification. Utilize AI to provide swift responses to most queries, while seamlessly transferring more intricate issues to specialized experts.
- Proactively follow up to resolve an issue Employ AI to actively manage follow-ups, offer guidance & recommendations, and convert the customer into a happy long-term client.
Empowered Employees
Make your team members into super heros with right tools, data and processes.
- Provide all the right ingredients to delight the customer Give team members a quick context of the customer and the interaction, as well as the capability to delve deeper, gather necessary information, and complete tasks to ensure customer delight.
- Coach better with focused feedback Leverage AI to provide valuable & actionable feedback for team members to improve their performance.
Deep Business Insights
Gain profound knowledge into various aspects of the business leveraging Generative AI based interaction mining.
- Get control over your KPI metrics Drill down into the interaction data via natural language queries. Get unbelievable insights by mining all of your customer interactions.
- Share market intelligence with your exec team Get valuable business insights that are beyond just operational metrics that you can share with audience for accelerating business goals.
- Make decisions on-the-go with real-time alerts Setup triggers and get alerts on various topics, metrics and market dynamics to stay ahead of the game.
Superior Business Outcomes
Leverage AI-driven insights to streamline processes & costs, deliver highly personalized experiences, improve customer satisfaction & loyalty and upsell & cross-sell targeted offerings to customers.
- Save costs on CX operations Establish exceptional self-service capabilities for clients, proactively recognize & resolve issues, and reduce customer attrition.
- Drive revenue via personalization Deliver a frictionless customer experience via hyper-personalized services thereby retaining and growing customers base.
- Innovation & market expansion Accelerate experimentation and analysis to efficiently pinpoint emerging market opportunities for business expansion.