Control your Contact Center Cost with Managed Deflection
Improve operational efficiency and cost-effectiveness by implementing self-service through AI, enabling specialists to focus on more complex queries.
Our end-to-end Managed Interaction Deflection Approach for your customer service organizations
Deflection Analysis & Insights
We analyze a sample set of interactions to identify possibilities for deflection and provide targeted recommendations.
AI Tools Implementation & Measurement
We collaborate closely with IT teams to procure and deploy the necessary technologies to achieve the required business outcomes.
Deflection Strategy & Planning
Based on a comprehensive workshop, a long-term deflection strategy and roadmap will be developed to deliver significant TCO benefits.
Ongoing Deflection Finetuning
We supervise and improve deflections through our managed support, ensuring that dynamic process changes are accounted for, and the TCO is well managed.
Accelerate your deflections to deliver ROI
Well-handled deflections can result in cost savings and enhance customer satisfaction by improving response times to customer inquiries.
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Significant savings via AI self-service Minimize interactions requiring agent assistance by delivering personalized and effective self-service.
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Hyper-personalized & instant response Significantly reduce wait times for customers with a well-designed self-service and personalization infrastructure.
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Transition critical interactions to humans Create a lean and specialized team capable of delivering high-quality assistance for intricate queries that AI doesn't resolve.
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Handle volume spikes effectively With 24-7 availability of self-service tools and significant scalability, volume spikes can be handled more effectively.
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Reduce support team costs Resources can be more efficiently allocated with reduction of training, quality, planning and management.
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Self-learning & self-improving AI With cutting-edge Gen AI, establish an infrastructure that autonomously learns, thus improving deflection rates over time.
Our approach to managing deflections
Our proven approach of managed deflection enables you to achieve substantial cost reductions rapidly.
Converged experience across all channels
We design seamless & personalized experience to improve self-service rates.
Minimal disruption to the existing operations
We integrate our tools into existing technology stack to minimize disruptions.
Secure & responsible AI deployment
We work with your IT team to setup a secure cloud & AI infrastructure.
Indepth deflection analysis & management
With our ongoing support, identify & implement new opportunities for deflection.