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TRAVEL & HOSPITALITY

Make Every Guest Journey Delightful with Converged AI

Reimagine the guest journey with intelligent conversations that elevate satisfaction from booking to check-out and beyond.
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Reimagine Your Industry Use Casesa with
AI-led Converged Experiences

Modern multimodal Conversational AI turns disjointed touch‑points into one continuous, self‑service “travel lane,” guiding passengers and guests from dreaming to post‑trip loyalty without queueing for an agent. Here are several opportunity areas where businesses can pioneer AI‑driven, converged experiences:

Automate Routine Queries

  • Itinerary status and change alert
  • Availability, rate & promo questions
  • Self-service cancellations
  • Baggage tracking and mishandling
  • Ancilliary add-ons
  • Loyalty balance & upgrade eligibility
  • Real-time weather/disruption advisory
  • Billing queries & folio copies
    and many more…  

Streamline Entire Journey

  • Itinerary & fare-builder
  • Real-time baggage & travel-wallet hub
  • Disruption recovery & auto-booking
  • Post-trip feedback
  • Post-stay surveys, e-folio & loyalty rewards
  • Visa & health-entry requirements
  • and many more…  

Digitize On-Site Requests

  • Visual product discovery
  • Accessory & spare-part finder
  • Conversational spec wizard
  • Multi-search conversations
  • Photo-to-product match
  • Gift-finder concierge
  • Local stock & pick-up check
  • Promos and deal queries
    and many more…  

Automate Routine Guest Inquiries Across Booking, Itineraries, and Policies

Empower your team to focus on high-value interactions while AI handles routine questions about bookings, itineraries, and policies—instantly and accurately, 24/7.
Instant Answers Anywhere Anytime

Instant Answers, Anytime, Anywhere

Deliver 24/7 guest support for booking, itinerary, and policy questions—no matter the time zone or travel stage. Reduce wait times and keep travelers informed at every step.
Conversational AI Travel

Conversational AI That Understands Travel

Handle diverse guest intents like cancellations, rebookings, and policy lookups with natural, context-aware conversations that feel human and helpful.
Personalize Interactions

Personalized Interactions at Scale

Use real-time booking data to offer tailored responses, like check-in times, itinerary updates, and loyalty perks—creating a sense of familiarity with every message.

Create Seamless Guest Journeys Across Booking, Stay & Post-Stay

Enable your service teams with AI that handles billing inquiries, resolves outages proactively, and delivers personalized support across channels—so you can reduce call volumes, boost satisfaction, and build long-term customer trust.

Support entire guest journey

Support the Entire Guest Journey—Not Just the Stay

Assist guests from the moment they browse, throughout their stay, and even after check-out with follow-up offers, feedback requests, and loyalty incentives—driving repeat bookings.

Automate without losing human touch

Automate Without Losing the Human Touch

Let AI handle real-time recommendations while still sounding natural, helpful, and friendly, while escalating complex scenarios to the concierge or travel advisor.
Engage Through rich Multi modal

Engage Through Rich, Multi-Modal Interactions

Bring upgrades to life with images, voice, and intuitive visuals across mobile apps, kiosks, and chat—helping guests explore and choose premium options with confidence.
Multi lingual support

Build Loyalty Through Always-On, Multilingual Guest Support

Break language and timezone barriers with 24/7 AI-powered support that caters to international travelers and high-value customers wherever they are.

Digitize On-Site Requests with Conversational Interfaces

Empower your guest services with AI that manages bookings, answers travel queries instantly, and personalizes experiences across touchpoints—so you can increase direct bookings, reduce service wait times, and delight customers at every journey stage.
Smart Service Opportunity

Turn Every Touchpoint Into a Smart Service Opportunity

Enable guests to request room service, book a spa appointment, or order airport transfers—all through intuitive voice or chat interfaces, available 24/7.
Personalize Instay

Personalize In-Stay Experiences with Contextual Intelligence

Offer tailored dining recommendations, activity bookings, or room upgrades based on guest preferences, loyalty status, and real-time behavior.
Drive Direct Engagement and Revenue

Drive More Direct Engagement & Revenue

Encourage direct bookings and upsells by surfacing personalized offers during high-engagement moments—without relying on third-party platforms.

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