CONSUMER UTILITIES & TELCO
Transform Outages and Billing Calls into Loyalty Moments
Reimagine Your Industry Use Cases with
AI-led Converged Experiences
The above are just a few sample scenarios. Converged Experience can be easily designed for all types of use cases including returns, general inquiries, ordering, and sales, among others.
High Volume Requests
- Bill balance inquiries
- Bill payment & extensions
- Usage queries
- Plan upgrades and add-on sales
- Device & router troubleshooting
- Appointment (re)scheduling
- SIM activation / number porting
- Pre-paid balance top-ups
and many more…
Real-time Insights & Alerts
- Proactive outage & restoration alerts
- Consumption spike / bill-shock warnings
- Severe-weather preparation & safety alerts
- Usage alerts / threshold details
- Fraud / security anamoly alerts
and many more…
Onboarding & Activation
- New connection signup & KYC
- Welcome kit & first-bill explainer
- Portal access troubleshooting
- SIM/eSIM activation support
- Router setup assistance
- Move-in/out transfer concierge
and many more…
Automate High-Volume Service Requests Like Billing, Explanations, and Plan Changes
Reduce Billing Queries with Instant, AI Answers
Automate billing queries to allow agents to concentrate on complex cases during peak times.
Accelerate Plan Changes & Upsells
Let AI handle routine changes across channels, while limiting call escalations.
Improve Collections with Automated Follow Ups
Enhance engagement & recover lost sales upon stock outage.
Deliver Real-Time Usage Insights and
Proactive Alerts for Outages or Bill Spikes
Empower customers with live usage insights and AI-driven plan suggestions — so they stay in control, avoid bill shocks, and choose the options that fit them best.
Hyper-Personalized Plan Recommendations
Engages Low-Usage Customers Proactively
Notify Before Frustration Hits
Proactively alert customers about power outages, service disruptions, or network maintenance—reducing inbound calls and boosting transparency.
Reduce Churn by Controlling the Narrative
Streamline Onboarding & Service Activation with Guided AI Flows
Simplify sign-ups and service activation with AI-powered flows that guide customers step-by-step — reducing drop-offs, errors, and support calls.
Faster Sign-Ups, Fewer Drop-Offs
Error-Free Activations
Intelligent flows validate inputs, flag missing info, and prevent setup mistakes, escalating to human agents — ensuring smoother service starts from day one.
24/7 Self-Service That Feels Human
Customers can activate services or complete registrations anytime, with AI that feels like a friendly expert guiding them.