Our Vision
“Redefine the Future of Customer Experience by leveraging AI-led Converged Experiences that Empower Enterprises to Deliver Differentiated, Cost-efficient, and Hyper-personalized Support.”
What is ConvergedHub AI?
ConvergedHub is an Agentic AI platform that transcends traditional Conversational AI by autonomously interpreting, planning, and executing tasks based on human interactions.
It seamlessly integrates voice, visual, and contextual inputs to create multi-modal, goal-oriented experiences that elevate automation, streamline support operations, and boost customer engagement.
By proactively managing workflows and making intelligent decisions, ConvergedHub equips businesses with AI agents that go beyond conversation—delivering real outcomes through adaptive, action-driven intelligence.
Our Guiding Principles
We are driven by passion and purpose, committed to delivering on our promises with urgency and integrity. Quality is at the heart of everything we do, and we believe in doing fewer things better. As a team, we move fast, support one another, and build trust through care, consistency, and shared accountability.
Passion for what we do
Do what you say
Quality over quantity
Move with urgency
Trust & care for each other
Meet the Founders
Venu Gooty, Cofounder
Venu Gooty is a technology leader with over 20 years of experience, known for his expertise in artificial intelligence, digital customer experience, automation, contact center technologies, and digital marketing. As a seasoned executive and two-time startup founder, he brings a wealth of thought leadership and innovation to every initiative.
Most recently, Venu founded Genie Labs, where he developed award-winning SaaS products for mobile and tablet platforms, tailored for small and mid-sized businesses.
Throughout his career, Venu has led the launch of transformative tech solutions and driven customer experience (CX) transformation programs that delivered measurable business impact — from cost savings through automation to unlocking new growth opportunities.
A passionate team builder, Venu thrives on helping brands reimagine CX and deliver exceptional, engaging experiences.
He is based in Austin, Texas.
Srivats Asur, Cofounder
Srivats brings over 30 years of experience in business planning, sales, marketing, and operations across diverse markets including India, the Middle East, Jamaica, Colombia, and the Philippines. His deep expertise in launching ventures—especially in the MENA region—and managing strategic accounts has consistently fueled growth and business success.
His career began with an entrepreneurial venture during graduate school, and since then, Srivats has built a reputation for his cultural agility and market insight. He has a strong track record of revitalizing underperforming teams, enhancing client satisfaction, and driving revenue across sectors such as telecom, consumer electronics, and e-commerce.
In recent years, Srivats has turned his focus to digital transformation, applying a consultative approach to guide clients in implementing innovative, scalable solutions. His leadership of multi-million-dollar portfolios, coupled with his global perspective and strategic mindset, continues to distinguish him as a results-driven leader.
He is based in Chicago, Illinois.
Advisory Team
Our advisory team brings together industry veterans and visionary leaders committed to guiding ConvergedHub’s strategic growth and innovation.
Tom Payne
Tom Payne is an independent advisor and consultant focusing on the disciplines of FinTech, AP Automation, Managed Services and Customer Support transformation. From a career perspective, his passion is to seek opportunities to drive efficiency into business processes.
Over the prior 30 years, Tom worked for SAP Concur. During the last ten years of his tenure he led the Global Support organization and then the Global Managed Services teams. He was also a member of the SAP Executive Leadership team until April 2024.
Srinivas Kandikonda
Srini is a seasoned entrepreneur and senior business executive with over three decades of experience in the high-tech industry. He has held leadership roles across multiple software and consulting services organizations, founded a software company, and served as an advisor to numerous startups.
He brings deep expertise in go-to-market strategy, digital technology solutions, sales, consulting, service delivery, and the management of large-scale operations.
More recently, he has focused on partnering with organizations that leverage artificial intelligence (AI) to drive measurable business outcomes for enterprise clients. He is particularly passionate about working with companies that apply innovative technologies to solve meaningful, real-world business challenges.
Mahen Jayarajan
Mahen Jayarajan is a strategic advisor with a focus on global operations, digital transformation, and customer experience optimization. Over the past 30 years, he has held senior leadership roles at Starbucks, Mars, Stanley Black & Decker, and General Electric. His journey in the contact center space began in the early 2000s at GECIS (now Genpact), where he served as Senior Vice President and Global Quality Leader, overseeing GE Capital’s call center operations in India.
Mahen brings deep expertise in designing service delivery models, leading digital transformation initiatives, and building high-performing global teams. His passion lies in optimizing end-to-end business processes to unlock value and elevate customer experience. He continues to advise organizations on operational excellence and innovation in the contact center technology space.
Mark Popaly
A seasoned CFO with 30+ years of global experience, Mark has a proven track record of driving value across promoter-led and publicly listed companies in digital services and manufacturing. He brings deep expertise in scaling revenues, expanding margins, executing M&A, integrations and divestitures and driving disciplined capital allocation, cost optimization, governance and has partnered closely with CEOs and Boards to deliver disciplined growth, strong cash flow performance and sustainable shareholder returns.
Having held senior leadership roles at HGS CX Technologies, Hinduja Global Solutions, and MphasiS and with extensive international experience across North America, LATAM, and Asia, Mark adds a strong global and investor-oriented perspective to our journey.