Reimagine the future of CX with AI
It's time to re-envision an experience that's modern, outstanding and a differentiator for your business.
ConvergedHub is an AI Customer Service Platform that modernizes your customer interactions & transforms your operations
Transformative Self-service
Create a hyper-personalized and natural-sounding automated experience with seamlessly converged text, voice, and video interactions.
Converged Experience
Integrate automated self-service seamlessly with agent-led assistance across text, audio, and video channels.
Converged Experience
Integrate automated self-service seamlessly with agent-led assistance across text, audio, and video channels.
Natural & Hyper-personalized
With hyper-personalized and natural sounding voice and text conversations, provide the experience that customers will quickly adopt.
Natural & Hyper-personalized
With hyper-personalized and natural sounding voice and text conversations, provide the experience that customers will quickly adopt.
Proactive Follow-up
Create proactive follow up experiences that easily converge into self-service and assisted experiences.
Proactive Follow-up
Create proactive follow up experiences that easily converge into self-service and assisted experiences that customers will love.
Seamless AI & Human Hand-off
Provide insightful handoff from automated self-service to human specialists to deliver outstanding AI customer experience.
Intelligent Handoff
Intelligently transfer self-service interactions to agents with full context and required data for a meaningful conversation.
Intelligent Handoff
Intelligently transfer self-service interactions to agents with full context and required data for a meaningful conversation.
AI Assisted
Support agents with Generative AI based queries from the knowledge base and/or customer data.
AI Assisted
Support agents with Generative AI based queries from the knowledge base and/or customer data.
Seamless Transfer
Seamlessly close the interaction or transfer the conversation back to self-service experience.
Seamless Transfer
Seamlessly close the interaction or transfer the conversation back to self-service experience.
Deep Actionable Insights
Gain deep insights via Generative AI based interaction mining. Additionally, get real-time alerts on events as they occur.
Actionable Insights & Alerts
Get real-time alerts on specific metrics or areas of interest, enabling decision making on the go.
Actionable Insights & Alerts
Get real-time alerts on specific metrics or areas of interest, enabling decision making on the go.
Natural Language Drilldown
Leveraging Gen AI, ask queries naturally and derive insights needed to make business decisions.
Natural Language Drilldown
Leveraging Gen AI, ask queries naturally and derive insights needed to make business decisions.
100% Interaction Mining
Analyze past and present interactions to gather essential information for strategic insights.
100% Interaction Mining
Analyze past and present interactions to gather essential information for strategic insights.
Self-Learning Artificial Intelligence
Continuously improve the quality of interactions by leveraging AI that self-learns based on conversations and preferences.
Knowledge Management
Our AI engine constantly learns and builds knowledge based on various interactions that is needed to improve the ongoing customer interactions.
Personalization
Learning from customer interactions and available customer data points, the AI engine continuously improves its personalization capabilities.
Partner with us to craft the perfect customer experience for your brand!
Modern & Frictionless
Empower your customers to engage in channel of their choice while ensuring a top-notch, converged & consistent experience.
Hyper-Personalized
Hyper-personalized customer experiences to effectively identify and resolve their unique needs.
Nimble & Fast
Instantly gratify your customers with prompt responses using an intelligent AI assistant or via a human agent, equipped with all the help needed.
Scalable & Secure
Manage seasonal and unforeseen capacity changes with scalable & secure infrastructure that delivers high CSAT (and a peace of mind!).
Cost Effective
Build an infrastructure that helps you control your total cost of ownership, while providing top-notch service quality & enterprise AI support.
Insightful
Utilize AI to gain deep insights into customer interactions and utilize them to make informed business decisions.