Generative AI and Agentic AI is revolutionizing customer experience — with 73% of consumers believing it enhances their interactions, and 80% reporting positive experiences with AI-powered support.

Join us for a thought-provoking webinar on how to design and scale AI-powered contact centers that drive innovation while preserving empathy and ethics. Explore strategic approaches to hybrid AI-human models, learn how to build customer trust through Responsible AI, and see real-world examples of AI in action. We’ll cover best practices for rolling out AI initiatives, from pilot programs to ROI measurement, and discuss how to balance operational efficiency with an exceptional brand experience.

Topics Covered:

Business impacts of AI for contact centers
Strategic planning for a hybrid model blending AI and human agents
Building trust through Responsible AI and ethical design in customer interactions
How to roll out AI thoughtfully: pilots, feedback loops, and cross-functional collaboration
Examples of use cases for innovative AI deployments
The evolving role of agents
Measuring ROI while deploying AI
Balancing savings and brand experience