The Future of Customer Experience (CX) is
CONVERGED
Transform your CX with our AI Contact Center Software
Leverage our AI-powered platform to converge customer experiences, gain deep business insights and accelerate deflection-driven savings.
Our AI contact center platform is designed to provide a modern customer experience, offering consistent, automated, and enhanced self-service as well as assisted services.
CONVERGED EXPERIENCE
Combine text, voice and video interactions into converged AI-led experiences
Empower your customers with a modern and seamless experience. Create a hyper-personalized journey that's unique to every customer.
- Unified & orchestrated interactions
- Proactive customer follow-up
- Low-friction & fast self-service
- Insightful hand-off from AI to Specialists for assisted service
CONVERGED INSIGHT
Get profound insights beyond operational metrics...
Leverage AI-powered natural language drilldowns to uncover profound business insights. Dive deep with any question to reveal hidden gems essential for making informed decisions and driving impactful actions within your business.
Receive real-time alerts for critical topics by setting up triggers. When an incident occurs, you’ll be instantly notified, enabling you to take immediate action. This proactive approach minimizes risks and enhances your business’s responsiveness.
Discover valuable insights into which interactions can be resolved through self-service and which ones require the expertise of human agents.
Pinpoint precise opportunities for deflection and learn how to establish self-service mechanisms to deliver immediate responses to customers.
CONVERGED LEARNING
Deliver 1-to-1 hyper-personalized experiences with self-learning AI
Build hyper-personalized experiences leveraging customer data and agentic AI workflows. Our AI customer experience software self-improves based on the ongoing interactions with customer, which in turn enhances quality of service.
Knowledge Building
Leverage AI to auto-build an evolving knowledge base that's needed to effectively resolve customer queries.
Hyper-personalization
Create automated workflows that leverage customer behavior and available data to deliver a highly personalized experience.
Ready to transform your customer experience with AI?
Let's show you how to leverage the power of AI
Our AI contact center platform integrates into your existing tech stack...
